Support Center

Welcome to GiftZilla.org's Support Center. Our educational support team provides assistance, practical guidance, and answers to your questions to help you understand and use gift cards safely.

Important Notice: GiftZilla.org is strictly an educational resource. We do not sell gift cards or process transactions. Our support team can help with educational questions but cannot assist with purchasing gift cards, checking balances, or resolving specific card issues.

Support Options

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Educational Resources

Browse our comprehensive collection of articles, guides, and educational materials about gift cards.

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Frequently Asked Questions

Find quick answers to common questions about gift cards and our educational content.

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Help Center

Access detailed guides and step-by-step instructions for common gift card topics.

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Common Support Topics

Understanding Gift Card Types

Learn about the different types of gift cards available:

Closed-loop cards: Can only be used at specific retailers
Open-loop cards: Can be used anywhere that accepts major credit cards
Digital gift cards: Sent electronically and used online
Physical gift cards: Plastic cards used in-store or online

Gift Card Security

Learn how to protect your gift cards and avoid scams:

Keep physical cards in a secure location
Don't share card numbers or PINs with others
Be wary of unsolicited calls or emails about gift cards
Register your gift card when possible
Keep your receipt as proof of purchase

Using Gift Cards Online

Learn how to safely use gift cards for online purchases:

Verify the website is legitimate before making a purchase
Understand the retailer's gift card policies
Know how to enter gift card information at checkout
Use secure networks when making online transactions

Support Hours

Email Support

Hours: 24/7 (responses within 1-2 business days)
Email: [email protected]

Phone Support

Hours: Monday - Friday: 8:00 AM - 6:00 PM PST
Phone: +1 (650) 847-2391

Educational Support Limitations

As an educational resource, there are certain limitations to the support we can provide:

We Can Help With

Educational information about gift cards
General guidance on gift card usage
Safety and security best practices
Understanding gift card terminology
Questions about our educational content

We Cannot Help With

Purchasing gift cards
Checking specific gift card balances
Processing refunds or returns
Resolving issues with specific cards
Technical support for retailer websites

Where to Get Direct Help

Contact the gift card issuer directly
Visit the retailer's customer service
Call the number on the back of your card
Visit the retailer's official website
Contact your bank for payment issues

Contact Our Support Team

If you need assistance with gift card educational questions, please don't hesitate to reach out: